Technical Failure of Betting Limit – Unauthorized Wagers Possible

[LOTTERY2433450WINNER]

Hi everyone,

I am writing this to report a technical issue regarding the "Betting Limit" (Responsible Gambling tools) on BC.Game and to seek clarification on a refund.

I explicitly set a daily wagering limit of €25 on my account to manage my gameplay responsibly. After wagering about €23, I managed to win €45. However, to my surprise, the system allowed me to continue betting and even place wagers exceeding €50 in total.

Essentially, the system failed to enforce the active limit I had set for my own protection. Because the technical safeguard did not work as intended, I ended up losing funds that should have been locked by the limit.

I believe that if a player takes the step to set responsible gambling limits, the platform must ensure they are technically functional. Since this appears to be a system failure:

1. Has anyone else experienced limits not triggering correctly?

2. Is it possible to get a refund for the amount wagered beyond the set limit?

I have screenshots of my limit settings and the betting history to prove that the threshold was bypassed. I would appreciate it if a staff member could look into this.

 

"Thank you for the explanation regarding the 15-minute activation period. However, this does not apply to my case.

The wagering limit in question was activated several days ago. It was not a newly set limit. Therefore, the 'activation delay' is irrelevant.

The facts remain:

1. An active wagering limit of €25 was set days in advance.

2. The system failed to stop my wagering once the limit was reached.

3. I was able to wager significantly more than my limit allowed, resulting in a loss that should have been prevented by your system.

Since this is a clear malfunction of your Responsible Gambling tools, your 'strict protocols' and 'monitoring' obviously failed in this instance. As a licensed operator, you have a duty of care to ensure that these tools work.

I request a full investigation into why a long-standing limit was ignored by your software and ask for a refund of the wagers placed in excess of my €25 limit. I am prepared to escalate this matter to the licensing authority and relevant gambling forums if this technical error is not addressed fairly."

User ID:3043121

Edited 4 hours ago by LOTTERY2433450WINNER