Guys i got scammed in the lucky Spin 1 BTC i didn't receive it can someone explain to me

[Marbella]

i spin the lucky spin today 16/08/23 then i see it spinning stopped in 1 btc when i want to claimed
i cant still loading 
when i check my Bonus transactions i cant find my last spining 
so i go back to the weheel to sping again but he is already spining but not recorded in the transaction bonus hisrorique 
even if i didnt win the 1 btc what is my last wining 
i talk to the support look how he answering me
sorry guys my english so bad
i hope you guys understund me