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Bet is showing "LOST" even though my bet won

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My Bet on sportsbook (ticket id:2335717997244719110) is showing lost even though the bet clearly won. I betted on 2nd set will there be a tiebreak (no) as seen on the screenshots below. but it somehow lost even without a tiebreak on the scoreboard, and in the google it clearly says the japanese guy won 7-5 in the 2nd set how did i lose my bet when it is clearly not a tiebreak in the 2nd set?




2nd, it is clearly shown here that uchiyama won 2nd set by 7-5 WHICH is NOT a tiebreak at all how did i lose the bet?


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