Tallcantommy Posted April 26, 2021 Share Posted April 26, 2021 Hi, today (11:54am PST) I logged into my account and went to make a deposit. I saw 3 boxes, each of the with a corresponding deposit bonus description. I believe they were $200 deposit would provide 80%, $1000 dollar deposit would provide 100% and the third may have been something close to $2000 deposit would provide a 120% (not exactly sure). So, Instead of making the normal $20-$40 deposits that I make, I figured that I would make one more deposit that would meet the bonus threshold of $200. I was depositing Cake at the time and saw that it read approx. 5.85 CAKE tokens would be the amount needed to obtain the bonus, so I deposited 6 to be on the safe side. After the deposit was made and I played for 30 minutes or so, I looked at my balance and saw that the BCD Locked Bonus amount hadn't changed from what it was from my first 2 eligible deposits. I then logged into the live help chat and was told that the bonus had ended on the 24th, to which I stated that It was just on my screen 30 minutes earlier when I was told that the 5.85 CAKE would meet the requirement. He then tells me to send him a screenshot (probably knowing that they had a problem from others complaints and made a quick fix). I then go back to the wallet to get a screenshot and the bonus display/advertisement was no longer there. I'm sure that you guys can gather what happened from there. (NOTHING) Basically. I'm lying about what was shown to me on a BC controlled UI that has been more than a little glitchy since the update. Since I don't randomly take screenshots of my daily PC activities as well as the fact that I thought that BC.Game had integrity, I could not provide a screenshot of the now non-existent advertisement and thus am not getting the bonus that was advertised to me at the time of the deposit. As this is a bonus that I have received from the first two deposits and the fact that it is $200 that would take weeks and quite a bit of wagering to unlock, I'm not too mad about the bonus itself. I am however really disappointed since I thought that I had finally found a legitimate (haven't come across many) crypto gambling site. The fact that it is well known how glitchy the site has been since the update and the fact that I have wagered about a quarter of a million dollars here (VIP-yeah right), one would think that this would have been handled differently. Link to comment Share on other sites More sharing options...
McTravDad Posted April 29, 2021 Share Posted April 29, 2021 Can confirm: I've had the same issue with an over $60 doge deposit Link to comment Share on other sites More sharing options...
PortableHead Posted June 13, 2021 Share Posted June 13, 2021 Similarly. and the issue has not been resolved yet Link to comment Share on other sites More sharing options...
EvilJerry Posted July 29, 2021 Share Posted July 29, 2021 I definitely did not get the full bonus features promised and now I got over $900 lock up and over $2500+ in losses. No reimbursement!? Link to comment Share on other sites More sharing options...
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